Shipping policy

Order Processing

Orders are typically processed within 1–2 business days (Monday through Friday). Once your order has been processed and shipped, you will receive a shipping confirmation email that includes tracking information (when available).

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery time: 7–15 business days

Delivery times may vary depending on your location, customs processing, and your local postal service. While we make every effort to deliver your order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

Shipping Costs

Any applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.

International Shipping

We proudly ship worldwide. International delivery times may vary depending on the destination country, customs clearance procedures, and local delivery services.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number via email after your order has been dispatched. Please allow a few days for the tracking information to become active and update.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order. We are not responsible for orders shipped to addresses entered incorrectly by the customer.

If you notice an error in your shipping information after placing your order, please contact us immediately at support@cartlywise.com.

Lost or Delayed Packages

If your order has not arrived within 15 business days after shipment, please contact us at support@cartlywise.com. Our customer support team will investigate the issue and assist you as quickly as possible.